1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on selected hosting services.
If you are not satisfied with the service, you may request a refund within 30 days from the date of initial purchase.

This guarantee applies only to first-time orders.

2. Services Eligible for Refund

✔ Hyper Hosting plans
✔ Web Hosting plans clearly marked as refundable

Refunds apply only to the hosting service fee.

3. Non-Refundable Services

The following services are strictly non-refundable:

• Domain registrations, renewals, or transfers

• SSL certificates

• VPS, Dedicated Servers, Cloud Servers

• Software licenses and third-party products

• Add-ons, upgrades, and extra resources

• Setup, installation, or migration fees

• Renewal payments (only new purchases are refundable)

4. Payment & Processing

• Refunds are issued to the original payment method only.

• Processing time is 5–10 business days, depending on the payment gateway or bank.

• Transaction or gateway charges (if any) are non-refundable.

5. Account & Data Termination

Once a refund is approved:

• The related service will be terminated immediately.

• All data associated with the service will be permanently deleted.

• Customers are responsible for taking backups before requesting a refund.

6. Abuse & Policy Violation

Refund requests may be denied if:

• The account violates our Terms of Service

• The service is misused or abused

• Multiple refund requests are made to exploit the policy

• Fraudulent or suspicious activity is detected

7. How to Request a Refund

To request a refund:

1. Log in to the Client Area

2. Open a support ticket under Billing Department

3. Submit the refund request within 30 days

You may also contact us at support@govaio.com.

8. Policy Updates

Govaio Network reserves the right to modify this Refund Policy at any time. Updates will be effective immediately upon posting on our website.